ROLUMANI FASHION — TERMS & CONDITIONS
Last Updated: August 2026
These Terms & Conditions (“Terms”) apply to all purchases made through the Rolumani website and our official sales platforms. By placing an order, including a pre-order, you agree to the terms outlined below.
1. ORDERS & PRE-ORDERS
Rolumani offers ready-to-wear, pre-order, bespoke, and made-to-measure fashion items.
Ready-to-Wear Items
Ready-to-wear items that are available in stock will be processed according to the estimated timeline communicated at the time of purchase.
Pre-Order Items
Selected items may be offered on a pre-order basis. Pre-order items are produced or prepared specifically after your order has been confirmed and may not be immediately available for dispatch.
The estimated delivery timeframe for all pre-order items is 14–18 business days from the date your payment and order have been successfully confirmed.
Please note that this timeframe is an estimate and may vary slightly due to production requirements, fabric availability, quality control, public holidays, courier delays, or other circumstances beyond our reasonable control.
By placing a pre-order, you acknowledge and agree to the stated estimated delivery timeframe.
2. ORDER CONFIRMATION
An order is considered confirmed only after full payment has been successfully received.
Customers are responsible for ensuring that all order details are correct before completing their purchase, including:
Full name
Phone number
Email address
Delivery address
Selected size
Selected colour, where applicable
Measurements for custom or made-to-measure orders
Rolumani shall not be responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
3. DELIVERY & SHIPPING
We deliver nationwide within Nigeria and also offer international shipping where available.
For pre-order items, please allow approximately 14–18 business days for your order to be prepared and delivered. Delivery estimates may vary depending on your location and the selected courier service.
Once an order has been dispatched, tracking information may be provided where applicable.
Rolumani is not responsible for delays caused by third-party courier services, customs processes, incorrect delivery information, adverse weather conditions, public holidays, or other circumstances beyond our reasonable control.
Where an order contains both ready-to-wear and pre-order items, Rolumani may ship the items together once the pre-order item is ready, unless otherwise communicated.
4. PRE-ORDER CANCELLATIONS
Because pre-order items may be reserved, produced, or prepared specifically based on customer demand, pre-orders may only be cancelled within 2 hours of successful payment, provided that processing or production has not already commenced.
After this period, cancellation may no longer be possible.
Once production, sourcing, or order preparation has commenced, pre-order payments are non-refundable, except where Rolumani is unable to fulfil the order.
5. RETURNS, REFUNDS & EXCHANGES
Ready-to-Wear Items
Refunds are not offered on ready-to-wear items.
Exchanges may only be considered where:
The wrong size was delivered due to an error on our part; or
The wrong colour was delivered due to an error on our part; or
The item delivered differs materially from the confirmed order.
Exchange requests must be made within 24–48 hours of delivery.
Items must be returned unused, unworn, unwashed, undamaged, and with all original tags and packaging intact.
Pre-Order Items
Pre-order items are generally non-refundable once processing or production has commenced, as they may be prepared specifically for the customer.
Exchanges will only be considered where Rolumani delivers an item that is materially different from the confirmed order or where an error occurred on our part.
A delay within the stated estimated delivery timeframe of 14–18 business days does not automatically qualify an order for cancellation or refund.
Custom / Made-to-Measure Orders
Custom and made-to-measure orders are non-refundable and non-exchangeable, except where the item was produced incorrectly against the agreed specifications.
Where applicable, one alteration may be requested within 48 hours of receiving the item.
6. SIZING & MEASUREMENTS
Customers are responsible for selecting the correct size and are advised to consult the Rolumani Size Guide before placing an order.
For custom or made-to-measure orders, customers are solely responsible for providing accurate measurements.
Rolumani shall not be liable for fit issues resulting from incorrect size selections or inaccurate measurements provided by the customer.
7. PAYMENTS & PRICING
Full payment is required to confirm all orders and pre-orders.
Payments may be made using the payment methods available on our website or communicated through our official sales platforms.
Prices may change due to fabric availability, market conditions, production costs, or other business factors. However, confirmed and fully paid orders will not be affected by subsequent price changes.
8. PRODUCT AVAILABILITY
All products are subject to availability.
Although we make every effort to ensure that product information, colours, descriptions, and images are accurate, slight variations may occur due to lighting, screen settings, fabric availability, or the handmade nature of certain garments.
If a product becomes unavailable after an order has been placed and Rolumani is unable to fulfil the order, the customer will be contacted and an appropriate resolution will be provided.
9. PRODUCT CARE
Customers are advised to follow the care instructions provided for each garment.
Rolumani shall not be responsible for damage caused by improper washing, handling, storage, alterations, or cleaning.
10. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
11. CONTACT US
For questions regarding an order, pre-order, delivery, exchange, or these Terms & Conditions, please contact us through our official channels.
Rolumani Fashion
Email: info@rolumanifashion.com
Phone: +234 810 693 9029